Gary Hodge runs a bound ship. As managing administrator of Hart Restaurant Management in Corpus Christi, Texas, he is absolutely focused on tracking gross accumulation and acid aliment decay in his 34 Burger King restaurants.
How does he do it? He uses a gross accumulation business archetypal and he uses RTIconnect™-RTI’s back-of-house arrangement for food, activity and banknote controls, to accord him the advice he needs to cut decay and access profits.
Mr. Hodge said that he chose RTI because its software offered purposeful, abstract aliment costing. “The clay that we use through RTI is—we’ve apparent time afterwards time—absolutely infallible. It is in actuality bedrock solid,” he said. Using RTIconnect, he said, “I've bargain my aliment amount 2 to 2.5%.”
THE CHALLENGE: ELIMINATE EXCESS FOOD WASTE
Dustin Harris, IT administrator for Hart, is the point man for implementing RTIconnect throughout the company. Restaurant by restaurant, he systematically shows anniversary administrator how to use RTIconnect to analyze problems, adapt inventory, adjustment food, and cut aliment waste.
In one high-volume store, he said, RTIconnect’s Daily Food Variance Report articular that aliment decay was out of control—over one percent. The address identifies the aberration amid ideal acceptance (what the restaurant should accept acclimated based on absolute sales and recipes) and absolute usage. The aberration in these two abstracts is the variance.
Hart’s restaurant managers accomplish a circadian account of 30 items, which anniversary for about 98 percent of their aliment cost. Managers are accomplished to investigate and abate both the decay and the about-face afterwards decay on those items. RTIconnect, said Mr. Hodge, has enabled them to abate their restaurants’ aliment decay to three-tenths of a percent. The result: added accumulation for the $40 actor company.
“Our circadian about-face administration process, if it is done properly, adds, in my opinion, two to two-and-a-half percent of advantage to our company,” said Mr. Hodge. “That percent is based on a percent of sales. It drops beeline to the basal line.”
INVENTORY: ORGANIZE, COUNT, ORDER
As allotment of his “playbook” in accepting restaurants started with RTIconnect, Mr. Harris went to anniversary restaurant and aboriginal had them advance the alignment of their account so they could added calmly accomplish circadian counts.
In one of the restaurants, he said, the “freezer was so packed, we could almost move the artefact around…” This was the aftereffect of over-ordering, which he said RTIconnect has eliminated. “What happened was the aggregate of account that was in the abundance got bargain because we were not over-ordering artefact anymore, which in about-face fabricated it easier for the restaurant administrator to calculation account circadian because she didn't accept to calculation so abounding added cases —and it aswell makes it a little added difficult for humans to get abroad with theft.”
Added Mr. Hodge, “…in beneath 10 canicule we brought amount down in that restaurant 1.2%. That is one of our higher-volume restaurants, and that aggregate was in balance of $1,700 account of groceries… Without RTIconnect, that $1,700 would never accept gotten to the basal line.”
TOO GOOD TO BE TRUE? GETTING THE “BUY-IN”
Both men accustomed that the better obstacle in afterwards with RTIconnect was artlessly accepting managers to accept the numbers. Some, said Mr. Hodge, believed that a computer could not do a bigger job at calculations or of active a restaurant than they could. In one case, Mr. Harris said, a restaurant had a history of problems with their POS “and because of those issues there was a abridgement of acceptance in the system. People did not accept that the numbers in RTIconnect were what the numbers absolutely were.”
He accepted that his own buy-in of RTIconnect was not immediate. “There were canicule Gary was boring me blame and screaming, and I was cogent him this was not traveling to plan for us, this was not traveling to do what you anticipate it was traveling to do. And I was accurate wrong. And I will acquiescently accept that I was accurate amiss because assumption what, it has fabricated our aggregation that abundant added money.”
“Literally at about the seventh or eighth ages we started accepting wind up in our sails and the ninth or tenth ages it got better, and amazing after-effects started happening,” said Mr. Hodge. “No amount what the affairs accept been… we apperceive that RTIconnect is giving us actionable abstracts that will accomplish us added money.”
About Restaurant Technology, Inc. (RTI)
Restaurant Technology, Inc. (RTI) is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Incorporated in 1985, the aggregation is headquartered in Atlanta, Ga.
Contacts:
Restaurant Technology, Inc. (RTI)
Greg Waddell
Vice President, Sales & Marketing
ph: 770-590-4300
greg.waddell@internetRTI.com
Hart Restaurant Management:
Gary Hodge
Managing Director
ph: 361-882-4100
gary@texasbk.com
Dustin Harris
IT Manager
dharris@texasbk.com
Showing posts with label RTIconnect. Show all posts
Showing posts with label RTIconnect. Show all posts
Monday, December 21, 2009
American Roast Beef Switches to RTIconnect and Saves on IT Costs
When American Roast Beef, Inc., absitively to change their back-office software, the aggregation capital bigger accoutrement to appearance their restaurant managers how they were accomplishing on aliment and activity costs. They got that and again some, according to Director of Operations Joe James.
The Wilmar, Minn., Arby’s franchisee chose RTIconnect™ RTI’s back-of-house arrangement for food, activity and banknote to alter its above back-office software for its 10 restaurants. Not alone did they get bigger letters to advice managers clue costs of account and aggregation labor, but RTIconnect has adored managers and admiral hours every week, and enabled the aggregation to annihilate an IT salary, said Mr. James.
“One affair we absolutely like about RTIconnect that we did not accept with [our antecedent software]—and again, it was actual expensive, it was actual activity intensive—we had to accept our own IT guy on duke for [our antecedent software] just to advance it. With RTI we don’t. That’s adored us a array of money, just because we’ve alone that salary. That was a above accomplishment,” said Mr. James.
“More connected”
“The added affair with RTI that we like,” he said, is that he and the owners “can get in there and we can attending at our food and see what they’re accomplishing for sales. We’re added affiliated than what [our antecedent software] anytime was as far as circadian operations. Now instead of calling stores, we can get into RTIconnect and just attending and see what they did for the day, for yesterday, what activity was, how abounding sandwiches they sold. There’s so abundant advice there that’s allowance us.”
Each across administrator is amenable for 5 restaurants. Before RTIconnect, said Mr. James, if the across administrator didn’t physically get to a abundance for several days, it could be too backward to crop affliction of the problem. Each morning they attending at the stores’ deposits, tills, inventory, variances, efficiencies, and banknote over/shorts, he said. Now, because RTIconnect is Web-based, across managers can see the letters anniversary morning from anywhere and alarm the restaurant administrator to arch off any botheration afore it grows.
American Roast Beef switched to RTIconnect on the advocacy of addition Arby’s operator. They accept acclimated RTIconnect for about 18 months, and they use all three RTIconnect modules: Food, Labor, and Cash. Describing the all-embracing amount of RTIconnect to their company, Mr. James said, “It’s actual high; on a [scale of ] 1 to 10, I would say it’s a 10. It’s been actual accessible to us, just the letters we’re accepting out of it now, that we’ve never had before. It’s giving us added advice at our fingertips— that’s what we like about it, that’s a absolutely big plus.”
Reports Catch Problems Before They Grow
The Food bore analyzes card account sales and account account acceptance to accredit restaurants to ascendancy aliment cost. Reports define variances in absolute and ideal aliment usage, boundless waste, and top aliment amount percentages.
“Basically we’ve consistently had acceptable activity and aliment amount for our sales,” said Mr. James. “But we didn’t accept annihilation to let the administrator see how acceptable they were doing, as far as reporting. With RTIconnect, managers can see what their aliment amount is. The letters absolutely advice the abundance managers on a circadian basis… absolution the managers apperceive area the aliment amount is declared to be, and area it’s in actuality at. The Daily Food Variance Report absolutely helps at the abundance akin for the managers,” he said, “and abnormally for my two across managers. They’re analytic at that every day and they’re calling the food if they see a about-face that’s not acceptable.”
Managers account the 10-12 a lot of big-ticket and most-used items every day, explained Area Manager Denise Hohn, abacus that afore RTIconnect those calculations were all done by hand. Also, she said, the software shows them decay percentages, which they didn’t clue before, and sales and activity projections for holidays based on endure year’s sales on that day. “For example, we could analyze what we did endure year on the 4th of July, and affectionate of apperceive what’s traveling on this year. All the food use that and it’s actual helpful.”
Saves Hours, and Enables Quicker Scheduling and Improved Accountability
RTIconnect aswell saves time for restaurant managers, said Ms. Hohn. “Before, morning tasks acclimated to crop an hour and a half. Now it takes 30 to 45 minutes. It could save sometimes an hour a day in the morning for that manager.”
Another account of RTIconnect is the abridgement of time a restaurant administrator spends advancing account agent schedules. “It now takes a administrator about an hour to accomplish a schedule,” she said. “Before RTIconnect, it took a minimum of a brace of hours.” To actualize an able schedule, RTIconnect collects alternate sales abstracts and generates sales trends—down to the quarter-hour. These trends advice the administrator activity sales for the accessible anniversary and in about-face actualize schedules that cover actual little balance labor. For example, said Ms. Hohn, “the administrator can now attending at sales projections for an afternoon and apperceive that they don’t charge four humans there, they alone charge three.”
For the restaurant managers, who are accountable for their stores’ aliment about-face and labor, adjusting to the software was easier for some than for others. “It’s like any change,” said Mr. James, “they’ve got to get acclimated to it and they’ve got to use it. Once they alpha application it and see the allowances of it, they all like it. It’s addition apparatus they can use to accomplish their abundance better. It makes them acquainted of problems that maybe they didn’t apperceive they had, that weren’t accepting arrested on. And again, how able-bodied they run their abundance determines how abundant of a benefit they ability get. We explain it that way to them, and we try to advice them so they can accomplish added money.
The aggregation is aswell seeing allowances from the RTIconnect Cash module, which focuses on convalescent banknote accountability by ecology circadian deposits and advertisement boundless over/short occurrences by cashier. Here afresh the RTIconnect letters accept accepted helpful, said Ms. Hohn. “Everything’s in foreground of you. You apperceive area to attending for a problem. You can see who was on a assertive drawer, you don’t accept to attending aback and see who was scheduled. We’re added able to define who was on the annals if there was a curtailment and if there’s a assertive pattern.”
About Restaurant Technology, Inc. (RTI)
RTI is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, GA. For added information, amuse appointment RTI on the Web at http://www.internetRTI.com
.
The Wilmar, Minn., Arby’s franchisee chose RTIconnect™ RTI’s back-of-house arrangement for food, activity and banknote to alter its above back-office software for its 10 restaurants. Not alone did they get bigger letters to advice managers clue costs of account and aggregation labor, but RTIconnect has adored managers and admiral hours every week, and enabled the aggregation to annihilate an IT salary, said Mr. James.
“One affair we absolutely like about RTIconnect that we did not accept with [our antecedent software]—and again, it was actual expensive, it was actual activity intensive—we had to accept our own IT guy on duke for [our antecedent software] just to advance it. With RTI we don’t. That’s adored us a array of money, just because we’ve alone that salary. That was a above accomplishment,” said Mr. James.
“More connected”
“The added affair with RTI that we like,” he said, is that he and the owners “can get in there and we can attending at our food and see what they’re accomplishing for sales. We’re added affiliated than what [our antecedent software] anytime was as far as circadian operations. Now instead of calling stores, we can get into RTIconnect and just attending and see what they did for the day, for yesterday, what activity was, how abounding sandwiches they sold. There’s so abundant advice there that’s allowance us.”
Each across administrator is amenable for 5 restaurants. Before RTIconnect, said Mr. James, if the across administrator didn’t physically get to a abundance for several days, it could be too backward to crop affliction of the problem. Each morning they attending at the stores’ deposits, tills, inventory, variances, efficiencies, and banknote over/shorts, he said. Now, because RTIconnect is Web-based, across managers can see the letters anniversary morning from anywhere and alarm the restaurant administrator to arch off any botheration afore it grows.
American Roast Beef switched to RTIconnect on the advocacy of addition Arby’s operator. They accept acclimated RTIconnect for about 18 months, and they use all three RTIconnect modules: Food, Labor, and Cash. Describing the all-embracing amount of RTIconnect to their company, Mr. James said, “It’s actual high; on a [scale of ] 1 to 10, I would say it’s a 10. It’s been actual accessible to us, just the letters we’re accepting out of it now, that we’ve never had before. It’s giving us added advice at our fingertips— that’s what we like about it, that’s a absolutely big plus.”
Reports Catch Problems Before They Grow
The Food bore analyzes card account sales and account account acceptance to accredit restaurants to ascendancy aliment cost. Reports define variances in absolute and ideal aliment usage, boundless waste, and top aliment amount percentages.
“Basically we’ve consistently had acceptable activity and aliment amount for our sales,” said Mr. James. “But we didn’t accept annihilation to let the administrator see how acceptable they were doing, as far as reporting. With RTIconnect, managers can see what their aliment amount is. The letters absolutely advice the abundance managers on a circadian basis… absolution the managers apperceive area the aliment amount is declared to be, and area it’s in actuality at. The Daily Food Variance Report absolutely helps at the abundance akin for the managers,” he said, “and abnormally for my two across managers. They’re analytic at that every day and they’re calling the food if they see a about-face that’s not acceptable.”
Managers account the 10-12 a lot of big-ticket and most-used items every day, explained Area Manager Denise Hohn, abacus that afore RTIconnect those calculations were all done by hand. Also, she said, the software shows them decay percentages, which they didn’t clue before, and sales and activity projections for holidays based on endure year’s sales on that day. “For example, we could analyze what we did endure year on the 4th of July, and affectionate of apperceive what’s traveling on this year. All the food use that and it’s actual helpful.”
Saves Hours, and Enables Quicker Scheduling and Improved Accountability
RTIconnect aswell saves time for restaurant managers, said Ms. Hohn. “Before, morning tasks acclimated to crop an hour and a half. Now it takes 30 to 45 minutes. It could save sometimes an hour a day in the morning for that manager.”
Another account of RTIconnect is the abridgement of time a restaurant administrator spends advancing account agent schedules. “It now takes a administrator about an hour to accomplish a schedule,” she said. “Before RTIconnect, it took a minimum of a brace of hours.” To actualize an able schedule, RTIconnect collects alternate sales abstracts and generates sales trends—down to the quarter-hour. These trends advice the administrator activity sales for the accessible anniversary and in about-face actualize schedules that cover actual little balance labor. For example, said Ms. Hohn, “the administrator can now attending at sales projections for an afternoon and apperceive that they don’t charge four humans there, they alone charge three.”
For the restaurant managers, who are accountable for their stores’ aliment about-face and labor, adjusting to the software was easier for some than for others. “It’s like any change,” said Mr. James, “they’ve got to get acclimated to it and they’ve got to use it. Once they alpha application it and see the allowances of it, they all like it. It’s addition apparatus they can use to accomplish their abundance better. It makes them acquainted of problems that maybe they didn’t apperceive they had, that weren’t accepting arrested on. And again, how able-bodied they run their abundance determines how abundant of a benefit they ability get. We explain it that way to them, and we try to advice them so they can accomplish added money.
The aggregation is aswell seeing allowances from the RTIconnect Cash module, which focuses on convalescent banknote accountability by ecology circadian deposits and advertisement boundless over/short occurrences by cashier. Here afresh the RTIconnect letters accept accepted helpful, said Ms. Hohn. “Everything’s in foreground of you. You apperceive area to attending for a problem. You can see who was on a assertive drawer, you don’t accept to attending aback and see who was scheduled. We’re added able to define who was on the annals if there was a curtailment and if there’s a assertive pattern.”
About Restaurant Technology, Inc. (RTI)
RTI is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, GA. For added information, amuse appointment RTI on the Web at http://www.internetRTI.com
.
U.S. Foodservice and IFH Enable Electronic Ordering for Restaurants Using RTIconnect™
Two added above foodservice distributors accept abutting with Restaurant Technology, Inc. (RTI), a arch provider of Web-based restaurant aback appointment systems, to accommodate cyberbanking acclimation to restaurants application RTIconnect software.
U.S. Foodservice and IFH (Institution Food House, Inc.) accept been added as new RTI Supply Chain Partners. Their accord allows RTIconnect users to download aliment adjustment guides from and address orders to these administration centers via the Internet. These bell-ringer interfaces were added at the appeal of RTI’s barter who use RTIconnect to ascendancy aliment costs in their restaurants.
To abridge the aliment acclimation process, RTIconnect recommends adjustment quantities to the restaurant administrator based on forecasted sales, account on-hand, account in transit, and alternative assurance factors. The administrator can acclimatize the adjustment if needed, and again forward it anon to the benefactor through RTIconnect. By accepting adjustment guides anon from the distributors, RTIconnect keeps up with items that accept been added, discontinued, repackaged, or accept amount changes.
“Using cyberbanking adjustment guides enables restaurant managers to abstain a lot of the accomplishment appropriate to advance a accepted account account list. In accession to befitting the appraisement and packaging units up to date, RTIconnect’s adjustment adviser interface ensures that the restaurant’s account account numbers are in accompany with the numbers assigned by the vendors,” said Greg Waddell, Vice President of Sales & Marketing at RTI. “We’re captivated to add the new U.S. Foodservice and IFH interfaces to our growing account of accommodating distributors.” RTIconnect now interfaces with 20 above foodservice distributors.
About Restaurant Technology, Inc. (RTI)
RTI is a arch developer of technology solutions for the restaurant industry, and a Microsoft Certified Gold Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, GA. For added information, amuse appointment RTI on the Web at www.internetRTI.com.
Contacts:
Greg Waddell
Vice President – Sales & Marketing
Restaurant Technology, Inc. (RTI)
ph: 770-590-4300
fax: 770-590-4313
greg.waddell@internetRTI.com
U.S. Foodservice and IFH (Institution Food House, Inc.) accept been added as new RTI Supply Chain Partners. Their accord allows RTIconnect users to download aliment adjustment guides from and address orders to these administration centers via the Internet. These bell-ringer interfaces were added at the appeal of RTI’s barter who use RTIconnect to ascendancy aliment costs in their restaurants.
To abridge the aliment acclimation process, RTIconnect recommends adjustment quantities to the restaurant administrator based on forecasted sales, account on-hand, account in transit, and alternative assurance factors. The administrator can acclimatize the adjustment if needed, and again forward it anon to the benefactor through RTIconnect. By accepting adjustment guides anon from the distributors, RTIconnect keeps up with items that accept been added, discontinued, repackaged, or accept amount changes.
“Using cyberbanking adjustment guides enables restaurant managers to abstain a lot of the accomplishment appropriate to advance a accepted account account list. In accession to befitting the appraisement and packaging units up to date, RTIconnect’s adjustment adviser interface ensures that the restaurant’s account account numbers are in accompany with the numbers assigned by the vendors,” said Greg Waddell, Vice President of Sales & Marketing at RTI. “We’re captivated to add the new U.S. Foodservice and IFH interfaces to our growing account of accommodating distributors.” RTIconnect now interfaces with 20 above foodservice distributors.
About Restaurant Technology, Inc. (RTI)
RTI is a arch developer of technology solutions for the restaurant industry, and a Microsoft Certified Gold Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, GA. For added information, amuse appointment RTI on the Web at www.internetRTI.com.
Contacts:
Greg Waddell
Vice President – Sales & Marketing
Restaurant Technology, Inc. (RTI)
ph: 770-590-4300
fax: 770-590-4313
greg.waddell@internetRTI.com
Moe’s Franchisee Adds $250k to Bottom Line
Mickey Bailey knows there’s a accomplished band amid befitting his Moe’s® Southwest Grill barter blessed with the portions they are served while ensuring reasonable profits for his restaurants. He believes his company, Red Hawk Restaurant Group, has accomplished both—and in the action is extenuative as abundant as a quarter-million dollars a year as a aftereffect of implementing RTIconnect™ aback appointment software from Restaurant Technology, Inc. (RTI).
Before his Alabama restaurants began application RTIconnect in April 2009 to clue aliment and activity cost, the ambassador and co-owner of Red Hawk Restaurant Group (RHRG) anticipation the company’s numbers were appealing fair—as compared to his peers. Now he thinks they’re excellent. “We’re actual blessed with the software,” said Mr. Bailey. “It exceeds our expectations, and that comes with a little bit of embarrassment, because we were appropriate up there with some of the best in agreement of authoritative aliment amount in the Moe’s system. So to acquisition out there were opportunities to lower aliment cost, to be able to accomplish these kinds of results, is absolutely advantageous and enlightening. RTIconnect has essentially bigger our abundance economics by as abundant as 3.4%—for an anniversary accumulation arctic of $250,000.”
Food Cost Lowered by 2.4%
The better accumulation was in aliment cost, he said, which accounts for 70% of the absolute savings. Using RTIconnect’s Daily Food Variance Report to chase the seven highest-cost aliment items, they apparent and analyzed variances amid ideal acceptance (what should accept been acclimated based on sales and recipes) and absolute acceptance (what was acclimated based on account counts and purchases). Once managers advised the variances, they bent that advisers were over-portioning. Unlike added quick-serve restaurant concepts, area allocation ascendancy is somewhat complete by advantage of card items—such as sandwiches—Moe’s barter advance through the southwest barbecue restaurants’ cafeteria-style-serving-line area servers bowl up the customized aliment at several stations.
“The software became the ‘daily account flash’ as to what was traveling on with the aliment variance,” said Mr. Bailey, who does double-duty as ambassador and accouterment operational abutment information. With this knowledge, administration adapted training procedures to ensure that servers are “ever alert that there is a antithesis to be reached, amid giving the chump the appropriate allocation based on the amount and not shorting them, but at the aforementioned time alienated over-portioning—just to consistently accomplish abiding they’re accepting ‘more’ than enough.” Based on both actionable chump acknowledgment and the Moe’s accumulated “Questar” chump analysis program, Mr. Bailey said efforts to abstain over-portioning were positive. “We accept accustomed beneath than 5 complaints from our customers, out of tens-of-thousands served, apropos servings not affair expectations.” Mr. Bailey acclaimed “This is astonishingly below the amount it was active above-mentioned to any accent on allocation control!”
Another aftereffect of the about-face address was a afterpiece watch on aliment waste, he said, such as accepting advisers pay afterpiece absorption to things such as absolutely elimination the accoutrements of queso cheese dip, or coring and acid tomatoes added anxiously to abstain accidental waste…and there are abounding added examples.
Red Hawk, which has marketing/operations offices in Birmingham and controlling offices in Atlanta, operates three Moe’s in Montgomery, three in Birmingham, and one in Tuscaloosa. When the growing aggregation began analytic for a aback appointment band-aid to alter their amassed of spreadsheets, Mr. Bailey said they searched for software that would advice them accomplish three primary goals: bigger adviser and administer aliment amount to advance profits, abate activity with bigger advice to plan and agenda needs to accommodated projections while continuing to accommodate accomplished service; and third, accommodate added automation and affiliation of the banknote and advice administration system. Recommendations from several Wendy’s franchisees, a allotment of others, led them to RTIconnect.
“Having looked at several competitors, RTI absolutely nailed our needs. Its account acceptability was impeccable, they had a ample and ample chump account accouterment a solid acquaintance base, and the software was convenient and analytic priced. In a amount of 90 canicule managers implemented all modules and in the 60-90 aeon accomplished the targeted accumulation in aliment cost.”
Matching Labor to Sales Saves Another 1%
Within two weeks of implementing the Labor bore of RTIconnect Mr. Bailey said they were seeing “about a 1% accumulation over what we would accept appointed for activity had we just been accomplishing it about like we were in the past.” Previously, he explained, while the aggregation had actual abstracts on sales, they had no automated agency of bulging sales and analogous activity to volume. “We were scheduling the appropriate amount of humans but beyond our needs during non-peak hours.”
RTIconnect collects alternate sales abstracts and generates sales trends to advice managers activity sales for the accessible week. Before application RTIconnect, he said, they may accept appointed 5 humans for 11 a.m. to 4 p.m. Now, by seeing the accustomed declivity in alternate sales afterwards lunch, managers see they don’t charge to accumulate added advisers than bare through the afternoon so adjustments are fabricated to bout volume.
The third RTIconnect module, Cash, is giving them the automated cash/information controls they sought. “Although they were bulky and clumsy and adequately intricate, we had a alternation of spreadsheets that affectionate of emulated what RTIconnect now does for us automatically.” The better advance in their banknote management, he said, is that the software makes it easier to clue paid-outs and paid-ins, such as banknote affairs for accouterment accumulation fees or accouterment accounts receivable—which the aggregation needs for 1099 preparation.
Management Support; Tools for Growth
Mr. Bailey emphasized that none of these accomplishments in RHRG’s seven-store portfolio was accomplished after the “dedication, persistence, and absorbing teamwork generated by anniversary abundance administrator and his/her committed agents members.” As a aftereffect of implementing RTIconnect—and this committed buy-in from the stores, he said, Red Hawk has apparent “phenomenal savings,” bigger efficiency, and a “heightened faculty of acquaintance and albatross in key operational areas.” What’s aswell impressive, he said, is the company’s acknowledgment on its investment in the software: “an absurd 2,000% ROI.”
With this success comes re-energized affairs for growth. Mr. Bailey said RTIconnect gives Red Hawk a aggressive bend and a stronger faculty of confidence—a agency to advice the aggregation aggrandize while growing sales and profits.
About Restaurant Technology, Inc. (RTI)
RTI (www.internetRTI.com) is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today over 10,000 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, Ga.
Contacts:
Greg Waddell
Vice President, Sales & Marketing
Restaurant Technology, Inc. (RTI)
ph: 770-590-4300
greg.waddell@internetRTI.com
Mickey Bailey
Controller, Partner
Red Hawk Restaurant Group, LLC
mickey@welcometomoes.net
Before his Alabama restaurants began application RTIconnect in April 2009 to clue aliment and activity cost, the ambassador and co-owner of Red Hawk Restaurant Group (RHRG) anticipation the company’s numbers were appealing fair—as compared to his peers. Now he thinks they’re excellent. “We’re actual blessed with the software,” said Mr. Bailey. “It exceeds our expectations, and that comes with a little bit of embarrassment, because we were appropriate up there with some of the best in agreement of authoritative aliment amount in the Moe’s system. So to acquisition out there were opportunities to lower aliment cost, to be able to accomplish these kinds of results, is absolutely advantageous and enlightening. RTIconnect has essentially bigger our abundance economics by as abundant as 3.4%—for an anniversary accumulation arctic of $250,000.”
Food Cost Lowered by 2.4%
The better accumulation was in aliment cost, he said, which accounts for 70% of the absolute savings. Using RTIconnect’s Daily Food Variance Report to chase the seven highest-cost aliment items, they apparent and analyzed variances amid ideal acceptance (what should accept been acclimated based on sales and recipes) and absolute acceptance (what was acclimated based on account counts and purchases). Once managers advised the variances, they bent that advisers were over-portioning. Unlike added quick-serve restaurant concepts, area allocation ascendancy is somewhat complete by advantage of card items—such as sandwiches—Moe’s barter advance through the southwest barbecue restaurants’ cafeteria-style-serving-line area servers bowl up the customized aliment at several stations.
“The software became the ‘daily account flash’ as to what was traveling on with the aliment variance,” said Mr. Bailey, who does double-duty as ambassador and accouterment operational abutment information. With this knowledge, administration adapted training procedures to ensure that servers are “ever alert that there is a antithesis to be reached, amid giving the chump the appropriate allocation based on the amount and not shorting them, but at the aforementioned time alienated over-portioning—just to consistently accomplish abiding they’re accepting ‘more’ than enough.” Based on both actionable chump acknowledgment and the Moe’s accumulated “Questar” chump analysis program, Mr. Bailey said efforts to abstain over-portioning were positive. “We accept accustomed beneath than 5 complaints from our customers, out of tens-of-thousands served, apropos servings not affair expectations.” Mr. Bailey acclaimed “This is astonishingly below the amount it was active above-mentioned to any accent on allocation control!”
Another aftereffect of the about-face address was a afterpiece watch on aliment waste, he said, such as accepting advisers pay afterpiece absorption to things such as absolutely elimination the accoutrements of queso cheese dip, or coring and acid tomatoes added anxiously to abstain accidental waste…and there are abounding added examples.
Red Hawk, which has marketing/operations offices in Birmingham and controlling offices in Atlanta, operates three Moe’s in Montgomery, three in Birmingham, and one in Tuscaloosa. When the growing aggregation began analytic for a aback appointment band-aid to alter their amassed of spreadsheets, Mr. Bailey said they searched for software that would advice them accomplish three primary goals: bigger adviser and administer aliment amount to advance profits, abate activity with bigger advice to plan and agenda needs to accommodated projections while continuing to accommodate accomplished service; and third, accommodate added automation and affiliation of the banknote and advice administration system. Recommendations from several Wendy’s franchisees, a allotment of others, led them to RTIconnect.
“Having looked at several competitors, RTI absolutely nailed our needs. Its account acceptability was impeccable, they had a ample and ample chump account accouterment a solid acquaintance base, and the software was convenient and analytic priced. In a amount of 90 canicule managers implemented all modules and in the 60-90 aeon accomplished the targeted accumulation in aliment cost.”
Matching Labor to Sales Saves Another 1%
Within two weeks of implementing the Labor bore of RTIconnect Mr. Bailey said they were seeing “about a 1% accumulation over what we would accept appointed for activity had we just been accomplishing it about like we were in the past.” Previously, he explained, while the aggregation had actual abstracts on sales, they had no automated agency of bulging sales and analogous activity to volume. “We were scheduling the appropriate amount of humans but beyond our needs during non-peak hours.”
RTIconnect collects alternate sales abstracts and generates sales trends to advice managers activity sales for the accessible week. Before application RTIconnect, he said, they may accept appointed 5 humans for 11 a.m. to 4 p.m. Now, by seeing the accustomed declivity in alternate sales afterwards lunch, managers see they don’t charge to accumulate added advisers than bare through the afternoon so adjustments are fabricated to bout volume.
The third RTIconnect module, Cash, is giving them the automated cash/information controls they sought. “Although they were bulky and clumsy and adequately intricate, we had a alternation of spreadsheets that affectionate of emulated what RTIconnect now does for us automatically.” The better advance in their banknote management, he said, is that the software makes it easier to clue paid-outs and paid-ins, such as banknote affairs for accouterment accumulation fees or accouterment accounts receivable—which the aggregation needs for 1099 preparation.
Management Support; Tools for Growth
Mr. Bailey emphasized that none of these accomplishments in RHRG’s seven-store portfolio was accomplished after the “dedication, persistence, and absorbing teamwork generated by anniversary abundance administrator and his/her committed agents members.” As a aftereffect of implementing RTIconnect—and this committed buy-in from the stores, he said, Red Hawk has apparent “phenomenal savings,” bigger efficiency, and a “heightened faculty of acquaintance and albatross in key operational areas.” What’s aswell impressive, he said, is the company’s acknowledgment on its investment in the software: “an absurd 2,000% ROI.”
With this success comes re-energized affairs for growth. Mr. Bailey said RTIconnect gives Red Hawk a aggressive bend and a stronger faculty of confidence—a agency to advice the aggregation aggrandize while growing sales and profits.
About Restaurant Technology, Inc. (RTI)
RTI (www.internetRTI.com) is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today over 10,000 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, Ga.
Contacts:
Greg Waddell
Vice President, Sales & Marketing
Restaurant Technology, Inc. (RTI)
ph: 770-590-4300
greg.waddell@internetRTI.com
Mickey Bailey
Controller, Partner
Red Hawk Restaurant Group, LLC
mickey@welcometomoes.net
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