When American Roast Beef, Inc., absitively to change their back-office software, the aggregation capital bigger accoutrement to appearance their restaurant managers how they were accomplishing on aliment and activity costs. They got that and again some, according to Director of Operations Joe James.
The Wilmar, Minn., Arby’s franchisee chose RTIconnect™ RTI’s back-of-house arrangement for food, activity and banknote to alter its above back-office software for its 10 restaurants. Not alone did they get bigger letters to advice managers clue costs of account and aggregation labor, but RTIconnect has adored managers and admiral hours every week, and enabled the aggregation to annihilate an IT salary, said Mr. James.
“One affair we absolutely like about RTIconnect that we did not accept with [our antecedent software]—and again, it was actual expensive, it was actual activity intensive—we had to accept our own IT guy on duke for [our antecedent software] just to advance it. With RTI we don’t. That’s adored us a array of money, just because we’ve alone that salary. That was a above accomplishment,” said Mr. James.
“More connected”
“The added affair with RTI that we like,” he said, is that he and the owners “can get in there and we can attending at our food and see what they’re accomplishing for sales. We’re added affiliated than what [our antecedent software] anytime was as far as circadian operations. Now instead of calling stores, we can get into RTIconnect and just attending and see what they did for the day, for yesterday, what activity was, how abounding sandwiches they sold. There’s so abundant advice there that’s allowance us.”
Each across administrator is amenable for 5 restaurants. Before RTIconnect, said Mr. James, if the across administrator didn’t physically get to a abundance for several days, it could be too backward to crop affliction of the problem. Each morning they attending at the stores’ deposits, tills, inventory, variances, efficiencies, and banknote over/shorts, he said. Now, because RTIconnect is Web-based, across managers can see the letters anniversary morning from anywhere and alarm the restaurant administrator to arch off any botheration afore it grows.
American Roast Beef switched to RTIconnect on the advocacy of addition Arby’s operator. They accept acclimated RTIconnect for about 18 months, and they use all three RTIconnect modules: Food, Labor, and Cash. Describing the all-embracing amount of RTIconnect to their company, Mr. James said, “It’s actual high; on a [scale of ] 1 to 10, I would say it’s a 10. It’s been actual accessible to us, just the letters we’re accepting out of it now, that we’ve never had before. It’s giving us added advice at our fingertips— that’s what we like about it, that’s a absolutely big plus.”
Reports Catch Problems Before They Grow
The Food bore analyzes card account sales and account account acceptance to accredit restaurants to ascendancy aliment cost. Reports define variances in absolute and ideal aliment usage, boundless waste, and top aliment amount percentages.
“Basically we’ve consistently had acceptable activity and aliment amount for our sales,” said Mr. James. “But we didn’t accept annihilation to let the administrator see how acceptable they were doing, as far as reporting. With RTIconnect, managers can see what their aliment amount is. The letters absolutely advice the abundance managers on a circadian basis… absolution the managers apperceive area the aliment amount is declared to be, and area it’s in actuality at. The Daily Food Variance Report absolutely helps at the abundance akin for the managers,” he said, “and abnormally for my two across managers. They’re analytic at that every day and they’re calling the food if they see a about-face that’s not acceptable.”
Managers account the 10-12 a lot of big-ticket and most-used items every day, explained Area Manager Denise Hohn, abacus that afore RTIconnect those calculations were all done by hand. Also, she said, the software shows them decay percentages, which they didn’t clue before, and sales and activity projections for holidays based on endure year’s sales on that day. “For example, we could analyze what we did endure year on the 4th of July, and affectionate of apperceive what’s traveling on this year. All the food use that and it’s actual helpful.”
Saves Hours, and Enables Quicker Scheduling and Improved Accountability
RTIconnect aswell saves time for restaurant managers, said Ms. Hohn. “Before, morning tasks acclimated to crop an hour and a half. Now it takes 30 to 45 minutes. It could save sometimes an hour a day in the morning for that manager.”
Another account of RTIconnect is the abridgement of time a restaurant administrator spends advancing account agent schedules. “It now takes a administrator about an hour to accomplish a schedule,” she said. “Before RTIconnect, it took a minimum of a brace of hours.” To actualize an able schedule, RTIconnect collects alternate sales abstracts and generates sales trends—down to the quarter-hour. These trends advice the administrator activity sales for the accessible anniversary and in about-face actualize schedules that cover actual little balance labor. For example, said Ms. Hohn, “the administrator can now attending at sales projections for an afternoon and apperceive that they don’t charge four humans there, they alone charge three.”
For the restaurant managers, who are accountable for their stores’ aliment about-face and labor, adjusting to the software was easier for some than for others. “It’s like any change,” said Mr. James, “they’ve got to get acclimated to it and they’ve got to use it. Once they alpha application it and see the allowances of it, they all like it. It’s addition apparatus they can use to accomplish their abundance better. It makes them acquainted of problems that maybe they didn’t apperceive they had, that weren’t accepting arrested on. And again, how able-bodied they run their abundance determines how abundant of a benefit they ability get. We explain it that way to them, and we try to advice them so they can accomplish added money.
The aggregation is aswell seeing allowances from the RTIconnect Cash module, which focuses on convalescent banknote accountability by ecology circadian deposits and advertisement boundless over/short occurrences by cashier. Here afresh the RTIconnect letters accept accepted helpful, said Ms. Hohn. “Everything’s in foreground of you. You apperceive area to attending for a problem. You can see who was on a assertive drawer, you don’t accept to attending aback and see who was scheduled. We’re added able to define who was on the annals if there was a curtailment and if there’s a assertive pattern.”
About Restaurant Technology, Inc. (RTI)
RTI is a arch developer of technology solutions for the restaurant industry, and a Microsoft Gold Certified Partner. Today added than 9,500 restaurants, including abounding of today’s best accepted brands, await on a ample apartment of RTI accommodation solutions. Application of RTI solutions enables restaurant operators to aerate efficiencies in their restaurant operations, abate operating costs, and advance account to guests, which ultimately yields added assisting restaurants. Incorporated in 1985, the aggregation is headquartered in Atlanta, GA. For added information, amuse appointment RTI on the Web at http://www.internetRTI.com
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