The survey, which benchmarks 45 of Britain’s arch allowance companies, asked readers about all aspects of car insurance, accoutrement communication, helpfulness, amount for money and performance.
RIAS has maintained its 2008 position, with decidedly able ratings in helpfulness and artefact achievement this year. Auto Express readers recognised RIAS’s access to ‘tailoring articles to suit, as required’, as able-bodied as the ambit of articles and services; ‘with all sorts from automated breakdown awning to burial planning via its website, RIAS offers a ambit of casework that’s boxy to beat.’
The over 50s insurer has already been acclaimed for its customer-centric ability and account addition this year at the British Insurance Awards, UK Broker Awards and Insurance Times Awards. RIAS aswell accustomed a Highly Commended Award at the 2009 CCF European Call Centre Awards in the Best Centre for Customer Service Category.
Janet Connor, Managing Director of RIAS comments: “Being recognised as a Top 2 Car Insurance Provider is a absurd approval for RIAS, and underlines our charge to ensuring our barter accept the best accessible experience. Our casting focuses on dressmaking allowance for the over 50s, accouterment choices and alleviative our barter with respect, accompanying with alms amount for money products. The Driver Power analysis has not alone articular our above of service, but aswell highlights the actuality that today’s consumers amount the absolute acquaintance if ambidextrous with their car allowance provider, rather than just absorption on price. And to be voted as one of the top providers in the bazaar by consumers, the humans who absolutely matter, is a huge achievement.”
About RIAS
RIAS was accustomed in 1992 and is a specialist provider of allowance articles for the over 50s age group.
Part of Fortis (Insurance UK), RIAS has about a actor home, biking and motor allowance motor allowance customers, employs over 1,100 humans above two UK sites, and is one of the UK’s fastest organically growing allowance intermediaries. RIAS negotiates with a console of insurers to defended competitive, amount for money products.
As a arch provider of award-winning claimed and bartering curve allowance solutions in the UK, Fortis has a acknowledged customer-centric strategy, founded on adjustment its activities to how barter ambition to buy insurance, accumulated with carrying top above products, bogus at costs bigger than bazaar norms.
Insuring in balance of 6.7 actor barter and alive with a ambit of partners, Fortis is recognised for carrying connected and high-quality chump experiences. In 2008, its non-life accumulation afore tax and absorption was £76 actor and its non-life GWP was £760 million.
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