A Middle Eastern Bank has afresh deployed Customer Service training for Remote Banking from Edcomm Banker’s Academy. Achieving Customer Service Excellence for Remote Banking will be hosted and maintained by Edcomm Banker’s Academy’s Learning Management System (LMS), Learning Link®.
Achieving Customer Service Excellence for Remote Banking, from Edcomm Banker’s Academy, teaches Customer Service Representatives (CSRs) aggregate they charge to apperceive to accomplish anniversary chump alternation successful. Beginning with an addition to limited banking, the advance goes on to explain the role of limited banking, the Remote Banking Center and antecedent procedures. Achieving Customer Service Excellence for Remote Banking aswell teaches acceptance blast basics, such as alarm flow, greeting and closing and demography messages, and how to advance their voice, delivery and alert abilities to accommodate accomplished chump service.
Testing, tracking, administration, letters and acceptance are calmly able through Learning Link® Edcomm Banker’s Academy’s full-featured LMS, which has an accessible architectonics that builds on industry-standard SCORM and AICC compliance, but adds appearance and capabilities far above any aggressive products. Learning Link® maintains a complete almanac of every acquirements and accurate action and offers a advanced array of customizable, real-time letters accessible both onscreen and in CSV formats for download and affiliation into any HR system. Learning Link’s servers accept been issued a SAS-70 attesting to the above of their security, business chain and performance.
For added advice about programs like this, or to acquisition out how The Edcomm Group Banker’s Academy can adapt any training program, log assimilate www.bankersacademy.com or alarm +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 22-year-old multimedia apprenticeship and advice consulting close specializing in the development of artistic business solutions that advance productivity, chump account and bazaar allotment - accouterment bottom-line results. The Edcomm Group Banker’s Academy has had the advantage of acceptable abounding acclaimed audience with business solutions in the anatomy of eLearning programs, classroom instruction, multimedia assembly and online and book based documentation. Edcomm Banker's Academy offers abounding off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training accurately advised for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
T: 212.631.9400
F: 212.631.9400
linda.eagle@edcomm.com http://www.bankersacademy.com .
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