Catalyst Resources was called by Cisco Systems to conduct account analysis for absolute and in-development projects including the IPICS emergency acknowledgment communications arrangement and BI Cafe, an centralized business intelligence appliance for Cisco's common operations, finance, and sales staff.
The Cisco IP Interoperability and Collaboration System (IPICS) bridges contrarily adverse advice devices, such as radios, landlines, adaptable phones, and VoIP so that emergency responders can barter advice on-demand for bigger adventure administration and circadian operations above departments, agencies, and jurisdictions.
Understanding users' plan ambience and goals is axiological to analytical conception of accessible articles and services. A abysmal compassionate of users aswell generally leads to innovation.
Catalyst Resources was tasked with administering qualitative ethnographic analysis to analyze user scenarios for when, where, why and how emergency responders (e.g. police, firefighters, bomb squads, hazmat teams, etc.) charge to allotment information. This acreage analysis could again be acclimated to analyze artefact opportunities and architecture requirements for the next absolution of IPICS.
Cisco's BI Cafe provides a business intelligence dashboard for Cisco's acreage sales, as able-bodied as operations and accounts groups. Cisco accepted that BI would alone be as advantageous as the above of the abstracts it provided and the user interface for accessing and presenting that data. They asked Catalyst Resources to analyze how sales and operations managers would use BI to pro-actively advance sales achievement and accommodation making, and again to actuate what abstracts and appearance they would ambition and need. Catalyst formed with the ambition users common to actuate the different BI demands above altered sales regions, anniversary with altered advertisement and achievement requirements.
At the end of the appraisal for anniversary of these projects Catalyst Resources provided Cisco with a absolute address and affidavit of their allegation alternating with recommendations on how to bigger abode the projects' ambition audiences.
"Understanding users' plan ambience and goals is axiological to analytical conception of accessible articles and services. A abysmal compassionate of users aswell generally leads to innovation." said Ken Chizinsky of Cisco's User Experience Group. "Catalyst Resources ethnographic analysis enables us to see through the user's eyes rather than the artefact manager's."
About Catalyst Resources
Since 1994, Catalyst Resources has auspiciously delivered user interface architecture for added than 250 software applications to arch all-around and VC-funded organizations. Catalyst specializes in the different UI demands of Software as a Service (SaaS), Rapid Application Design, and Rich Internet Application Design. Headquartered in the Silicon Valley, Catalyst Resources employs able UI designers, advice architects, developers and business professionals. More advice about Catalyst Resources can be begin at http://www.catalystresources.com
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