Artificial Solutions included in Leading Industry Analyst Firm

Artificial Solutions, the baton aggregation on Customer Service Optimization (CSO), is captivated to be allotment of Gartner's 2009 Magic Quadrant for E-Service Suites.

Gartner, the advice technology analysis and advising firm, has afresh appear the after-effects of their abstraction for the E-Service Suites market. The abstraction compiles advice about the software vendors that, according to its experts, should be advised by organizations gluttonous to advance any of the afterward self-service channels:

• Knowledge abject for self-service
• E-mail acknowledgment management
• Web chat
• Collaborative browsing
• Virtual assistants
• Multimodal communication
• Interaction recording

The action for the deployment of the aloft channels in an attack to avert costs from big-ticket account channels to less-expensive channels is not a new approach. Gartner has already afresh empiric that, during the accomplished 12 months, 87% of multichannel artefact buyers adopted an e-service apartment band-aid as against to a stand-alone single-channel or point-based product. "Initially, buyers alone crave abutment for two to three channels; but, as time goes by and organizations mature, the added channels get switched on", analysis showed.

According to Johan A. Åhlund, CEO of Artificial Solutions, "we feel appreciative to be accustomed by Gartner as a advertence in the European bazaar and accept that this is a accolade for all the harder plan of our advisers and the assurance our audience accept put in our solutions."

About the approaching challenges for Artificial Solutions they calculation the access in the U.S. bazaar and added improvements of the band-aid apropos awning cross-channel advertisement and analytics. "Artificial Solutions has suffered abounding changes to ability this akin but still abounding challenges lay advanced and we are aflame to crop them in", says Åhlund.

* The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a exchange at and for a specific time period. It depicts Gartner's appraisal of how assertive vendors admeasurement adjoin belief for that marketplace, as authentic by Gartner. Gartner does not endorse any vendor, artefact or account depicted in the Magic Quadrant, and does not admonish technology users to baddest alone those vendors placed in the "Leaders" quadrant. The Magic Quadrant is advised alone as a analysis tool, and is not meant to be a specific adviser to action. Gartner disclaims all warranties, accurate or implied, with account to this research, including any warranties of merchantability or exercise for a accurate purpose.

About Artificial Solutions:
Artificial Solutions helps audience to accommodate bigger chump account at lower cost. They do this by implementing our Customer Service Optimization band-aid (CSO), consisting of a mix of technology, content, ability and methodology. CSO makes it accessible for their audience to action the best aggregate of agenda (automatic) and alternation (manual) account in the best account approach for anniversary chump situation.

Typical after-effects from bigger CSO are an added above of service, faster acknowledgment time, bigger acceptance of able abettor as able-bodied as ability and chump chat acceptable accessible to all agents ensuring a compatible service. The ability is consistently bigger and the band-aid provides the adeptness to do business intelligence on all log files in adjustment to added enhance services. An bigger CSO aswell leads to an easier affiliation with added applications like CRM.

The aggregation has been all-embracing from its alpha in 2001 and has now 100 advisers apery 30 nationalities in offices in Amsterdam, Barcelona, Copenhagen, Hamburg, Ljubljana, London, Madrid, Milan, Paris, and Stockholm.

In 2007 Artificial Solutions was called by Market500.eu as one of the fastest growing and a lot of able companies in Europe.

Artificial Solutions has implemented Customer Service Optimization projects for the accessible and clandestine sectors in added than 20 countries in 23 altered languages. Among the capital audience are: IKEA, DURS, Tele2, Telenor, Scandinavian Airlines, 1881, the Swedish Social Security Agency, Epson, Banca Sella, MÁSmovil and BuyVIP.