The American Banker's Association (ABA) has accustomed Edcomm Banker's Academy's case training course, Achieving Sales and Service Excellence, for continuing apprenticeship (CE) acclaim offerings. Achieving Sales and Service Excellence, from Edcomm Banker's Academy, helps case professionals to acquire acclaim appear accomplishing or renewing their Certified Customer Service Representative (CCSR) certification.
The CCSR acceptance formally recognizes professionals alive in the banking casework industry. The CCSR acceptance helps sales and account assembly to become abreast and accomplished about sales and service, cyberbanking basics, specific business competencies, and ethics. Edcomm Banker’s Academy’s Achieving Sales and Service Excellence meets the CCSR case training advance acceptance by accoutrement capacity such as: The Regulatory Agencies, examinations, Bank Secrecy Act (BSA), Anti Money Laundering (AML), USA PATRIOT Act, Privacy, Right to Financial Privacy Act, Truth in Savings (TISA), Deposit Insurance, Account Ownership Categories, Truth in Lending, Fair Lending, Equal Credit Opportunity Act, Community Reinvestment Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit, Reporting Act, Fair Housing Act, Reg D, Reg E, Reg O, Reg CC, and Servicemembers' Civil Relief Act.
Achieving Sales and Service Excellence is a computer-based, ambit acquirements program, which can be delivered via Internet, Intranet or CD. The affairs teaches participants how to accomplish sales and how to accommodate accomplished account application easy-to-understand accent in an interactive, self-paced format. Participants apprentice from their own perspective, with a class customized to their position. The affairs covers sales and account abilities bare to succeed, case articles and services, chump care, affairs case articles and casework and how to actualize abundant chump relationships.
Since 1875, the ABA has been committed to apery banks of all sizes on issues of civic accent for banking institutions and customers. The ABA brings calm all categories of cyberbanking institutions to best represent the interests of the banking industry. ABA reigns as the better cyberbanking barter affiliation in the country.
The Edcomm Group Banker’s Academy is a 21-year-old multimedia apprenticeship and advice consulting close specializing in the development of artistic business solutions that advance productivity, chump account and bazaar allotment - accouterment bottom-line results. The Edcomm Group Banker’s Academy has had the advantage of acceptable abounding acclaimed audience with business solutions in the anatomy of eLearning programs, classroom instruction, multimedia assembly and online and book based documentation. Edcomm Banker's Academy offers abounding off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training accurately advised for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Linda Eagle
The Edcomm Group Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001
888-433-2666
linda.eagle@edcomm.com http://www.bankersacademy.com
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