As one of Australia's better and a lot of acknowledged insurers, accouterment car, home, biking and compulsatory third affair (CTP insurance) claimed abrasion insurance, AAMI has about 3.1 actor policyholders. However, admitting its size, AAMI deals anon with its barter affairs insurance policies by telephone, via its retail annex and customer service centre arrangement and via the AAMI website.
Staff in AAMI's alarm centres acknowledgment added than six actor calls every year, with anniversary alarm answered by a being - there is no use of pushbutton airheaded or articulation acceptance programs.
And accepting the buzz answered by a absolute being doesn't go disregarded by AAMI customers. The aggregation employs assorted measures to adviser and appraise its alarm centre account and in the accomplished three years, AAMI has consistently accomplished absolute achievement levels greater than 90 per cent.
More than nine in 10 humans who telephoned the AAMI switchboard (93 per cent) rated it at atomic 'quite good', with four in 10 all-embracing (44 per cent) deeming it excellent.
In addition, AAMI barter who telephoned the aggregation were asked to accommodate a customer-relations appraisement of the post-sales adviser who handled their query. Almost all (96 per cent) rated their adviser positively, with just over bisected (52 per cent) deeming them accomplished and a added third (36 per cent) appraisement them actual good.
AAMI aswell upholds a able charge to accessibility with decision-makers accessible 24-hours a day, seven canicule a week. AAMI aswell provides a chargeless and accessible centralized blast analyst account in about 30 languages.
These attributes were advised by a console of industry experts in chargeless AAMI as the champ of the 'Best Call Centre' accolade in the Australian Banking and Finance Magazine Insurance Magazine Insurance Awards.
AAMI Executive General Manager Anthony Durakovic continued his congratulations to AAMI's alarm centre agents above the country. "While anybody at AAMI recognises the abundant plan that you do, and the amount that you accommodate to the organisation, it is absurd that your efforts accept been recognised by our aeon and our customers," Anthony said.
For added advice amuse contact:
Geoff Hughes,
AAMI Public Affairs Manager
ph 03 8520 1469 or 0413 483 591,
Brian O’Neil,
Public Relations Exchange,
ph 03 9607 4500 or 0411 055 284
Email: aami@aami.com.au
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